Out of hours breakdown / recovery
Our Ford customers who take advantage of Ford annual servicing or convenience checks can contact Ford Roadside Assistance via Ford OneCall on 020 356 44444 option 1, or by using your FordPass smartphone app. You can find more information on the Ford website here.
Customers without Ford Roadside Assistance or any other breakdown cover can contact Tadcaster Commercial Services on 01937 849504, a local Tadcaster company who provide vehicle recovery services and may be able to assist you.
Alternative Dispute Resolution
The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at https://www.themotorombudsman.org/consumers or call their Consumer Advice Line on 0345 241 3008.
Customer Complaints
Please contact the dealership by telephone, in writing, or using our contact form available here. Please note that complaints relating to the entering of a financial agreement would need to be investigated and a final response issued within 8 weeks.
If the complaint is relating to a Commission Arrangement then please be aware that the Financial Conduct Authority (FCA) has extended complaint handling timeframes until 31 July 2026. Some complaints relating to historic motor finance agreements (up to 2024) may take longer to resolve as the FCA has introduced a redress scheme for this area. If you would like any further information see the guidance here ---> http://www.fca.org.uk/car-finance-complaints.