"It was a pleasure to conduct business with Lawtons - their salesman conducted the whole process of purchasing a new vehicle in a very professional & relaxed manner and we feel that nothing could have been done any better. We would certainly recommend this dealership to any of our friends & they can look forward to our repeat business in the future."
Mr Williams - North Yorkshire
"Lawtons have been my supplier of Ford vehicles for around 20 years.
They have always gone beyond the norm in terms of finding and providing new
cars, and supporting and servicing those vehicles throughout their service
life. I have run several new cars into their old age, and have had
excellent service out of the Ford car and excellent service support out of
Lawtons. I have had dealings with other manufacturers and service
organisations in the past but I rate Lawtons as the best I have ever found.
The staff and management are first rate all the time. I have recommended
Lawtons to others as an exemplary Ford Dealer, and indeed understand that
at least one of those peole have now started buying and servicing their new
Ford cars through Lawtons. You will gather I am a very satisfied customer -
they look after the products in a very professional and effective manner,
even when the car might in the past have been more than ten years old."
Mr Chapman - Yorkshire
"I bought my previous Fiesta 5 years ago from here and never looked
anywhere else this time because of the excellent service and deal I
received last time. The staff are all very friendly and although the person
who sold the car wasn't there when we picked it up, his colleague greeted
us at the door by name so was obviously well prepared in expecting us"
Mrs Smith - West Yorkshire
"I would just like to say once again how impressed I was with the
service given to me when purchasing my car. As last time I purchased
a car from you four years ago, Andy was professional and yet understanding
and went out of his way to help me. Please do pass on my thanks to
him once again. This is why I came back to you and is why I will continue
to use you in the future and recommend you widely. For myself, it is
all down to customer service and I would like to complement your staff,
throughout the showroom and service department on their courtesy and
friendliness. I believe, as you obviously do, that goes a very long
way. Once again, thank you and I am very pleased indeed with my
Miss Evans - Yorkshire
"I bought a Ford Fiesta from Lawtons of Tadcaster last month and it
couldn't have been a happier or more positive experience. Everyone I dealt
with during the buying and selling process was helpful, friendly, obliging
and thoroughly professional - in contrast with many of
the bigger franchises I visited before deciding to buy from
Lawtons. Ten out of ten from me, a very happy customer."
Ms Appleyard - Yorkshire
"I had been to other dealerships and felt a real pressure to sign on the
dotted line, with salesmen ringing very often. But I felt at ease and
unpressured at this dealership and they gave me a brilliant price first
time so there was no back and forth between the salesman and management
team. They were understanding and sold me exactly what I wanted and needed.
The dealership employees and aftersales team were brilliant and I felt
welcome in their dealership. Very happy with the overall process and
special thanks to the team at Lawtons for a great buying experience. I will
be back in the future."
Mr Hughes - West Yorkshire
"Outstanding customer service. Very pleased I purchased the car from
Lawtons and well worth the trip. Thanks for the lift to the shopping
Mr Nelson - Lincolnshire
"First class car, the service was first class. The whole deal was the
best I have ever experienced in buying a new car"
Mr Woollin - West Yorkshire
"They gave VERY GOOD service and didn't offer too much coffee! Ideal, it
was quick and hassle free"
Miss Smith - North Yorkshire
"I wanted to be able to just go to a dealer and buy a car - no going in
the backroom to leave me to think etc. This is exactly what I was able to
do [at Lawtons] and why I would go back there myself and recommend to other
others - no hassle way of buying a car"
Mrs Tate - West Yorkshire
"I would like to take this opportunity to comment on the splendid
customer service we received from your salesman. Nothing was too much
trouble for him and at the same time we never felt pressured. Everyone else
we came into contact with had the same friendly and pleasant manner and
there is a definite "family feel" about the place. After our recent
encounters with so-called "salesmen" at other establishments, it is evident
that you have hit the right formula : friendly, happy, obliging and not
pushy. Rest assured that we will recommend you to family & friends and
when we are ready to change our car we will be more than happy to return to
Mrs Tolladay - North Yorkshire
"This is just to drop you a line to say thank you for your service /
hospitality on Saturday. The car is working fine and so far we are happy
with the purchase. Thank you once again and all the best."
Mr & Mrs Saleemi - Kent
"The reason I have been coming back to you for 23 years is because of
your professional and friendly staff. Thank you"
Mr Steels - North Yorkshire
"The salesman was refreshingly direct and easy to talk to. The
dealership as a whole always treats me with respect and doesn't patronise,
which can be rare with new car dealers"
Mr Ellershaw - North Yorkshire
"Fantastic service from start to finish. At last a company that gives
100% customer satisfaction. Thank you all"
Mrs Bailey - Yorkshire
"I recently bought a Ford Mondeo and the things that stand out for me
about the Lawton's experience are the price, clean vehicles and excellent
staff. Very helpful, answered any questions and appear to be genuine and
Ron Walsh - Middlesex
"After years of dealing with your staff, I trust them completely to give
me honest advice about what is best for my car."
Mr Brewer - Yorkshire
"First class courteous service!"
Mrs Astin - North Yorkshire
"I would just like to thank your staff and mechanics for the efficient
way they dealt with our car when we called at your garage on Friday on our
way to Goatland to visit a relative. We heard a strange noise on the back
wheel as we travelled along but fortunately stopped at Lawtons for help.
The wheel bearing had collapsed, but in just over an hour your staff had
got the replacement part, fixed it and sent us on our way. What a relief.
So please convey our thanks for a job well done."
Mr & Mrs Eccles - Lancashire
"Lawtons has been superb throughout - attentive (but not over-powering)
and helpful. Very impressed. This is the second car purchased from them in
the last 18 months."
Mr Deakin - North Yorkshire
"Just a quick note to say how pleased I am with my new Focus Zetec 1.6
TDCI Estate. In my opinion this is the most driveable car I have ever had
the pleasure to own. The engine is just so flexible, frisky, quiet and
amazingly economical. This week in 5 days I have doen 1200 miles, with a
mixture of motorway, cross country and city driving. The average for the 5
days is 60 mpg! So, many thanks for making the purchase easy. Yet again,
you and the team at Lawtons have provided excellent service."
Mr Jackson - Yorkshire
"I was very pleased with the no pressure style of selling and also the
helpfulness of the staff. I always prefer to buy locally and the dealership
was able to offer me as good a deal as I could get anywhere else. With
regards to the experience, the only thing I could recommend is you provide
a free touch up pen, as unfortunately within 2 weeks someone opened a car
door onto me."
Mrs Armstrong - County Durham
"I was pleased with how quickly they answered the phone and the
receptionist was helpful, so in general it was a good experience. No
Mr Baxter - West Yorkshire
"Do not think dealing with Lawtons was anything but first class"
Mr Walker - Yorkshire
"Lawtons of Tadcaster gave complete satisfaction and the interaction we
have had with both sales and service staff has been excellent. I was more
than disappointed with the reception at XXX in XXX, and if we hadn't gone
to Lawtons I would most likely have gone back to XXX or XXX. I say 'we'
because my husband had his Motability C-MAX from XXX (eventually) and when
he had it serviced he was dissatisfied and had his last service at Lawtons
with no trouble at all."
Mrs Gregory - Derbyshire
"The purchase experience was completely to my satisfaction. Lawtons of
Tadcaster were excellent and at the time of purchase invited me to have my
car checked over once I had done 1,500 miles, which I did and the staff
concerned were excellent. (There weren't any problems with the car)."
Mrs Benson - Yorkshire
"I have bought two Fords from Lawtons and always have been made very
welcome at this family run business."
Mr Walker - West Yorkshire
"I have nothing but praise for Lawtons of Tadcaster. The staff are smart
and efficient, friendly and very ready to help with any problems when I
purchased my Fiesta. I was allowed to take it home to ensure that I could
get it into my awkward garage! I have had Ford cars for many years and
shall continue to drive them as long as I am able."
Mrs Knight - North Yorkshire
"Could not improve"
Mr Dobbs - North Yorkshire
"It could not be any better. Customer service and satisfaction were
obviously a priority. Stuart Davis could not have been more helpful. He was
patient and friendly yet very efficient."
"I would like to express my sincere thanks for the extremely high level
of customer service myself and my husband received during (and following) a
recent purchase of a Fiesta ST. From the initial contact we were treated in
a friendly manner with the upmost respect and provided with knowledge and
expertise of a very high standard. The gentleman who dealt with us to whom
nothing seemed to be too much trouble and was extremely knowledgeable
without being overbearing. I feel the current climate in this country is
that good customer service is rare; I therefore felt it only right to
praise a company who have excelled themselves in this area and therefore
stand out a mile. I sincerely hope other customers can benefit from an
excellent service from this branch and Ford as a whole in the future."
Mrs Dunley - Lancashire