"I would like to take this opportunity to comment on the
splendid customer service we received from your salesman.
Nothing was too much trouble for him and at the same time we
never felt pressured. Everyone else we came into contact with
had the same friendly and pleasant manner and there is a definite
"family feel" about the place. After our recent encounters
with so-called "salesmen" at other establishments, it is evident
that you have hit the right formula : friendly, happy, obliging and
not pushy. Rest assured that we will recommend you to family
& friends and when we are ready to change our car we will be
more than happy to return to you"
Mrs Tolladay - North Yorkshire
"This is just to drop you a line to say thank you for your
service / hospitality on Saturday. The car is working fine
and so far we are happy with the purchase. Thank you once
again and all the best."
Mr & Mrs Saleemi - Kent
"The reason I have been coming back to you for 23 years is
because of your professional and friendly staff. Thank
you"
Mr Steels - Tadcaster
"Fantastic service from start to finish. At last a
company that gives 100% customer satisfaction. Thank you
all"
Mrs Bailey - York
"I recently bought a Ford Mondeo and the things that stand
out for me about the Lawton's experience are the price, clean
vehicles and excellent staff. Very helpful, answered
any questions and appear to be genuine and honest traders!
Ron Walsh - Middlesex
"After years of dealing with your staff, I trust them
completely to give me honest advice about what is best for my
car."
Mr Brewer - York
"First class courteous service!"
Mrs Astin - Bramham
"I would just like to thank your staff and mechanics for the
efficient way they dealt with our car when we called at your garage
on Friday on our way to Goatland to visit a relative.
We heard a strange noise on the back wheel as we travelled along
but fortunately stopped at Lawtons for help. The wheel
bearing had collapsed, but in just over an hour your staff had got
the replacement part, fixed it and sent us on our way.
What a relief. So please convey our thanks for a
job well done."
David and Celia Eccles - Burnley
"Lawtons has been superb throughout - attentive (but not
over-powering) and helpful. Very impressed.
This is the second car purchased from them in the last 18
months."
Mr Andrew Deakin -
Tadcaster
"Just a quick note to say how pleased I am with my new Focus
Zetec 1.6 TDCI Estate. In my opinion this is the most
driveable car I have ever had the pleasure to own. The
engine is just so flexible, frisky, quiet and amazingly
economical. This week in 5 days I have doen 1200 miles,
with a mixture of motorway, cross country and city
driving. The average for the 5 days is 60
mpg! So, many thanks for making the purchase
easy. Yet again, you and the team at Lawtons have
provided excellent service."
Mr Richard Jackson - York
"I was very pleased with the no pressure
style of selling and also the helpfulness of the staff. I always
prefer to buy locally and the dealership was able to offer me as
good a deal as I could get anywhere else. With regards to the
experience, the only thing I could recommend is you provide a free
touch up pen, as unfortunately within 2 weeks someone opened a car
door onto me."
Mrs Merilyn Armstrong - Hartlepool
"I was pleased with how quickly they answered the phone and
the receptionist was helpful, so in general it was a good
experience. No problems!"
Mr Kevin Baxter - Leeds
"Do not think dealing with Lawtons was anything but first
class"
Mr A Walker - Selby
"Lawtons of Tadcaster gave complete satisfaction
and the interaction we have had with both sales and service staff
has been excellent. I was more than disappointed with the reception
at XXX in XXX, and if we hadn't gone to Lawtons I would most likely
have gone back to XXX or XXX. I say 'we' because my husband had his
Motability c-MAX from XXX (eventually) and when he had it serviced
he was dissatisfied and had his last service at Lawtons with no
trouble at all."
Mrs Ann Gregory - Matlock
"The purchase experience was completely to my satisfaction.
Lawtons of Tadcaster were excellent and at the time of purchase
invited me to have my car checked over once I had done 1,500 miles,
which I did and the staff concerned were excellent. (There weren't
any problems with the car)."
Mrs Christine Benson - York
"I have bought two Fords from Lawtons and always have been
made very welcome at this family run business."
Mr Stewart Walker - Leeds
"I have nothing but praise for Lawtons of Tadcaster. The
staff are smart and efficient, friendly and very ready to help with
any problems when I purchased my Fiesta. I was allowed to take it
home to ensure that I could get it into my awkward garage! I have
had Ford cars for many years and shall continue to drive them as
long as I am able."
Mrs Eileen Knight - Tadcaster
"Could not improve"
Mr Jeffrey Dobbs - Tadcaster
"It could not be any better. Customer service
and satisfaction were obviously a priority. Stuart Davis could not
have been more helpful. He was patient and friendly yet
very efficient."
Mrs Christine Kirby
"I would like to express my sincere thanks for the extremely
high level of customer service myself and my husband received
during (and following) a recent purchase of a Fiesta
ST. From the initial contact we were treated in a
friendly manner with the upmost respect and provided with knowledge
and expertise of a very high standard. The gentleman who
dealt with us to whom nothing seemed to be too much trouble and was
extremely knowledgeable without being overbearing. I
feel the current climate in this country is that good customer
service is rare; I therefore felt it only right to praise a company
who have excelled themselves in this area and therefore stand out a
mile. I sincerely hope other customers can benefit from
an excellent service from this branch and Ford as a whole in the
future."
Mrs Helen Dunley - Stockport